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I am having trouble changing my username or password.

Type: 
Common FAQ
Answer: 

To change your username, highlight and type over the existing username with the new one and click “Change.”
To change your password: Click the word “Reset,” type in the new password twice and click “Reset” again. Passwords must be at least eight characters in length and contain 1) one lower-case character, 2) one-upper case character, 3) one number, and 4) one special character. It is important that you choose a strong password.